In order to maintain your watch, please do read your manual carefully. Please be aware that mechanical timepieces are made of a lot of small and delicate parts that need to be treated the way they are meant to be treated. In general, the only maintenance a watch needs is giving it its energy, winding the coil. Some watches are hand-wound, and will need a few twirls of the crown regularly, others are self-winding and have a power reserve, so if you move around enough you should have the constant necessary power to have your watch turn perfectly. Other regular maintenance includes setting the date. Most watches with a date-function have 31 days a month, and so they will need to be changed every month that has a different number of days. The more complicated watches with a perpetual calendar won't need this. In any case, if there's not working properly, or you have specific questions about your watch, please contact a IWC dealer.
Your watch will be shipped by insured shipping. This means the full purchase value of the watch will be insured from our door to your door. As the watch is delivered at your door, the shipper will ask you to sign for reception.
We mainly use Ferrari, Malca-Amit, or Brinks for your insured shipping. These are companies that are specialised in shipping valuable goods. They ship further with Fedex or DHL. The day of the shipping we will send you the shipper’s tracking code by email, so you can follow your parcel online and possibly give delivery instructions to your local Fedex or DHL agent.
The cost of the shipping is not included in the watch price. This cost varies depending on the value of your purchase and the country where we have to send it to. In general, the insured shipping charge is always higher if we have to ship outside of Europe rather than inside Europe, because when going outside of Europe, the parcel will have to pass by customs for export, which has a cost related to it. Within Europe the parcel doesn’t pass customs.
Every new watch bought from Timepiece Bank comes with a 2 (for some brands 3 or 5) year international brand warranty. Most of the watches will have almost the full period of warranty, having been bought by us very recently. Others might have been bought by us a couple of months ago to up to over a year ago. In that case the brand warranty starts from this original date of purchase.
